Return Policy

Your satisfaction is our priority. If you receive a damaged product, please request a return within 24 hours of delivery. To be eligible, items must be unused, in their original condition, with all tags attached.
We kindly request customers to record a short video while receiving and opening the order as proof for any damage or issue.

The video must clearly show:

• The sealed package from all sides

• The entire unboxing process

• The contents inside the parcel

Please note:
Complaints will be accepted and processed only if a full opening video is provided.

Refunds will be processed after the returned item is received and verified. Processing time may vary based on the payment method.

For any questions, our customer support team is here to assist you.
Thank you for choosing Just Jadau Jewellery ✨