Your Satisfaction is Our Priority.

We appreciate your trust in Just Jadau Jewellery. In the event that circumstances require cancellation or a refund, we’ve outlined our policy to ensure transparency and a hassle-free process:

Cancellation:

• Orders can be cancelled within 1 hour from the purchase date.
• Reach out to our customer service team for prompt assistance.

Refund:

• Refunds will be processed within 24 hours after order cancellation.
• Refund eligibility is subject to our terms and conditions.

Damaged or Defective Items:

• Make an opening video immediately on receiving the parcel to support the claims of damaged or defective item
• Contact us immediately if you receive damaged or defective items.
• We will promptly address the issue and arrange what can be done.

Your satisfaction is our priority, and we strive to make your experience with us as smooth as possible.